Contact Center Testimonials

"We have had a very successful business relationship with Orion for the past five years. Orion Contact Center provides inbound call support for our off-peak hours. They have a transparent system for maintaining a strong connection to our customers and are a true extension of our business with no customer services issues whatsoever. When people reach Orion, it's as if those people are speaking directly to our own staff. This year, we expanded with Orion into outbound calling campaigns and were very happy with the results. Orion has a strong work ethic, attention to detail, and exceptional management practices in place. I do not hesitate to recommend Orion."
— Tracey Kelly, Senior VP, Sales and Marketing, Door to Door Moving and Storage

"We've been a partner with Orion Contact Center for almost two years and continue to see them as a vital extension of our organization providing flexibility for our cyclical industry ups and downs, all the while consistently scoring high marks for quality and level of service. We work closely together as a team to provide the excellent support that our healthcare providers and members expect and require. Orion has a strong training and management team and functions as a trusted partner for our organization."
— Senior VP, Major Healthcare Provider

"I have had the pleasure to use Orion Contact Center services and have nothing but good things to say. They stay up to date with our needs and have an excellent training team that gets agents up to speed swiftly and effectively. Their reporting systems were tailored to our needs, and the management team is always accessible and extremely helpful. Most importantly, our customers had great experiences when working with the contact center agents. Steve and his experienced team are well-respected in the industry, and between their superior service, experience, and the company's social mission there's hardly a more compelling reason to do business with them. Highly recommend!"
— Ray Moss, Director (Retired), Washington State Patrol Trooper's Association