Orion's Technology and Security

Proven Technology

  • Modular and scalable platform
  • Multi-channel platform with SIP architecture for IP communications
  • Wide array of customer communication options

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Proven Security

Security comprises three critical areas: physical, technical, and personnel.

Physical Security

Secure Access and 24/7 Surveillance
For us, security begins at the front door. Orion's contact center is a secure facility within a secure site, requiring individual access codes for entry. The communication center room is also secure, with additional individual access codes for entry. All access points have image-capture cameras, and additional cameras are located on the communication center floor and in the halls. All cameras record 24X7.

Technical Security

Hardened Data Center
All Orion system servers, database servers, and incoming phone lines are hosted in a maximum security hardened data center meeting rigorous SAS 70 Type II standards.

JITC Certification
The Orion site is connected to the data center through a wide-area data network dedicated to and built for outsourced hosting requirements. Our communications platform has met the 1700 security specifications required for JITC certification for use by the US Department of Defense, and it meets all requirements of both federal and commercial contracts.

Personnel Security

Validated Agents
All Orion agents are drug screened and given a criminal background check before hire. They have individual log-ins to access PCs and additional log-ins to acces systems with confidential information or that allow communication with customers. All calls can be 100 percent recorded.

Security and Technology Standards and Accreditation
Orion staff are trained on our information and physical security and technology policies and procedures. We conduct semi-annual security drills and are compliant with ISO 9001 and AS9100 certifications, and maintain information security in compliance with the Commission of Accreditation of Rehabilitation Facilities (CARF). In 2015 we will achieve ISO: 27001 Information Security Management certification.