Inbound Contact Center Services

Orion is a US-based organization providing nationwide support in the Pacific Time Zone.

Work with the Best

  • Customized solutions for seamless integration of customer service and sales support activities
  • A transparent extension of our customers' brands, allowing us to provide a higher level of integration
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24/7 Professionalism and Reliability

Highly trained and certified call center staff with native English, Spanish, American Sign Language (ASL) and other language skills – plus an experienced management team – are the foundation of our expert services. You can trust Orion's experience with Fortune 100 companies to provide you with high service levels and customer satisfaction.

We offer reliable and professional contact center work for everything from after hours, overflow, seasonal, and emergency support to partial or even full operational call center support year round.

Representing your brand, we provide your customers a positive customer service experience leading to high customer retention and help you deliver on your brand promise.

Orion's multilingual agents are trained to your brand, with the full knowledge base of your products and services you expect of your own agents. By immersing ourselves in your culture and training, we are able to fully represent your brand to your customers with a professional, helpful and friendly interaction.

Inbound Contact Center Features

Cultural Partnerships

We care deeply about our integrating with our customer's culture and protecting your brand. Providing superior service is just a start for us. We make sure the culture fit is right and then customize solutions for seamless integration of customer service and sales support activities. Far above an answering service or the average call center, Orion provides expert best-in-class service by ensuring a good fit before we engage.

You'll be comfortable with Orion working on behalf of your business culture and brand. We'll become a true, transparent extension of your brand through a high level of integration with your principles and values.

Customer Testimonial

"We've been a partner with Orion Contact Center for almost three years and continue to see them as a vital extension of our organization providing flexibility for our cyclical industry ups and downs, all the while consistently scoring high marks for quality and level of service. We work closely together as a team to provide the excellent support our healthcare providers and members expect and require. Orion has a strong training and management team and will function as a trusted partner for your organization. Orion stands out brilliantly among the crowd of average call centers." — Workforce Manager, Health Insurance Provider

Call now for more information!