Outsource Contact Center Operations
The Orion Contact Center is a 200-seat, world-class call center specializing in inbound and outbound call center services and solutions.
Our ability to be flexible and scalable is critical to our customers' success. We work with you to provide the call center services and solutions that best fit your business model.
Our inbound customer service and support solutions expand our customers' brands after-hours, on weekends, and during seasonal peak periods, without incurring training or benefits costs on additional staff for short time periods. We are available 24/7/365.
Orion takes on select outbound campaigns, typically B2B, using professional agents for high ROI appointment setting and lead generation.
As a successful call center backed by a social mission, Orion Contact Center operates contact center services for a diverse customer base including commercial businesses and the Federal government.
Assured Confidentiality, Privacy, and Data Security
- Certified HIPAA Compliant
- PCI Compliant
- ISO 9001
- ISO 27001:2013 In Progress
Call Center Services
- Customer service and support calls
- Overflow and after-hours coverage
- Inbound sales, cross-sell/up-sell
- Social media monitoring and Click to Chat Services
Business Process Outsourcing
- Lead generation
- Appointment setting
- Event Registration/RSVP calls
- Business and consumer telephone surveys
- Market Research
- Database, compilation, mining and updating
- Cost effective, high quality contact center services
- Supporting your center operations
- Specific to Puget Sound area customers
Contact Center Awards and Partners
- Contact Center World Gold - #1 Small Contact Center in the Americas
- Contact Center World Silver - #2 Small Contact Center in the World